Privacy policy
Sanaam is a court-booking service for sports venues in Laos. The Sanaam app, the venue portal and the admin console are operated by Sanaam operating company (legal name to confirm), registered address to confirm, Lao PDR ("we", "us"). The mobile app is published on the App Store and Google Play by TRIPBUDDY SOLE CO., LTD on our behalf. This policy explains what we collect, why, and the choices you have.
1. What we collect
| Data | When | Why |
|---|---|---|
| Phone number, password (hashed) | Registration and login | Your account and one-time codes |
| Name, gender, date of birth, nationality, language | Profile (name required; the rest optional) | Show the venue who booked; age-appropriate content; language of messages |
| Bookings: venue, court, time, price, payment status, cancellations, check-ins | When you book or a venue books for you at the desk | Deliver the booking; receipts; refunds; venue statements |
| Favourite venues, reminder preference, notification history | When you use those features | Personalise the app |
| Device push token | When you turn notifications on | Booking confirmations, reminders, venue messages |
| Crash and diagnostic data (device model, OS, app version, error traces) | If the app crashes | Fix defects. Processed by Sentry. |
| Server logs (IP address, request path, time) | Every request | Security, abuse prevention, rate limiting. Kept up to 30 days. |
We do not collect your precise location, contacts, photos or microphone. We do not use advertising identifiers or tracking across other apps. The calendar permission is used only when you tap "Add to calendar", to open your phone's own calendar sheet.
2. Payments
Court fees are paid to the venue by Lao QR or bank transfer, or at the desk. We record the amount and payment status. Card or bank details are handled by your bank and the payment provider; we never see them. Where a payment provider is used, its name appears on the payment screen.
3. Who sees your data
- The venue you book sees your name, phone number and the booking details, so it can serve you and contact you about the booking.
- Service providers that host and run the service for us: cloud hosting and storage DigitalOcean, Singapore, and Cloudflare; confirm, push delivery (Expo, Apple, Google), crash reporting (Sentry), and text messages for one-time codes (Paper Plane notify service, delivered through Telbiz). No payment provider handles court fees today: you pay the venue directly.
- Authorities when the law requires it.
We do not sell personal data and we do not share it for advertising.
4. How long we keep it
Your account and bookings are kept while your account is open. Booking and payment records are kept for 5 years; confirm with your accountant after the booking for accounting and dispute purposes, then deleted or anonymised. Server logs are kept up to 30 days. Crash reports are kept up to 90 days.
5. Your choices
- Delete your account in the app: Account → Delete account. Open bookings must be completed or cancelled first. Deletion removes your profile, favourites and device tokens; booking records are retained in anonymised form as described above.
- Notifications: turn off in Account → Notifications or in your phone settings.
- Access or correction: edit your profile in the app, or email us.
6. Security
Data is encrypted in transit (HTTPS). Passwords are stored hashed. Access to production systems is restricted to named staff. Databases are backed up and backups are access-controlled.
7. Children
Sanaam is not directed at children under 13. Venues may require a guardian to book for minors.
8. Changes
We will post changes here and update the effective date. Material changes are announced in the app.
9. Contact
support@sanaam.co · Sanaam operating company (legal name to confirm), registered address to confirm, Vientiane, Lao PDR.